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Field Service Coordinator

Open Position

Location: Tucker Georgia, Virginia

Job summary:

This position will handle the daily critical support activities for various aspects of the aftermarket business, primarily supporting USL field service, installation, and parts activities. In addition, this position will be expected to identify and drive process improvement initiatives and lead projects to improve the customer experience and service profitability. Overnight travel may be required at 10% domestic/international.

Essential responsibilities include, but are not limited to:

  • Maintain and update the schedule board in CRM
  • Issue work orders to technicians through CRM
  • Follow up with technicians during installation to ensure they have what they need
  • Have open communication with project managers to discuss and plan installations
  • Maintain communication with the project managers during the installation to help close out any open issues that may occur
  • Communicate with technicians to ensure they provide timesheets and expenses promptly to assist the billing team in expediting billing upon completion or during extended installs
  • Assist with quoting installations once you have the description of what equipment is being installed and the location
  • Meet with project managers
  • Participate in preinstall meetings with the project managers to help clearly define what is needed for a successful installation
  • Build customer relationships during the installation process when the opportunity presents itself
  • Travel may be needed at some points during installations of larger projects
  • Build relationships with the technicians on a personal level to provide needed support to ensure their success
  • Work with the team to provide clarification for issues found concerning installation support
  • Service dispatching & scheduling support

Education/Experience:

  • Minimum 3 Years’ experience in a customer service environment
  • Prior field service or parts department experience is a plus

Knowledge/Skills/Abilities:

  • Microsoft Office Suite (Word, Excel, Access, Outlook)
  • High energy personality
  • Ability to handle multiple tasks simultaneously
  • Accurate data entry
  • Microsoft Dynamics 365 and CRM experience a plus
  • Ability to have a basic technical understanding of machines

Working Conditions:

  • Office environment with daily trips to the warehouse
  • Ability to multitask and meet changing deadlines
  • Maintain staff confidentiality

We offer a competitive salary, benefit, paid time off, and other ancillary benefits, as well as a robust 401k Profit Sharing plan.

How To Apply:

Please send your resume and motivation letter to recruiting@amfbakery.com

Bakeries around the world partner with AMF Bakery Systems for best-in-class unit equipment and complete system solutions. From mixer to marketplace, our solutions enhance operations, products, and bakery successes. With a global reach and local presence, AMF is the only truly global partner to provide complete system solutions that help bakeries grow. AMF Bakery Systems is a proud member of the Markel Food Group.