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Field Service Technician

Open Position

Location: Richmond Virginia
Posted Date: 10/11/21

Job summary:

AMF is searching for a detail-focused Field Service Technician to provide on-site service and installation support for AMF equipment and serve as a critical point of contact in building customer relationships. This position will have an opportunity to service AMF Bakery Systems customers based in the USA. The ideal candidate will have electrical, controls, and mechanical experience.

Essential responsibilities include, but are not limited to:

  • Supervise mechanical and electrical installation of equipment
  • Service and maintenance of existing AMF equipment
  • Ensure basic training of customer personnel in maintenance, sanitation & operation of AMF equipment
  • Review spare parts needs for customers, interface with inside sales rep’s to coordinate customer needs in parts
  • Act as a technical resource for the customer to operate AMF equipment at maximum potential
  • Identify and communicate new equipment opportunities to the outside salesforce
  • Provide phone troubleshooting for customer breakdowns
  • Conduct occasional trips to AMF and AMF locations to participate in equipment review, final assembly, and checkout
  • Create weekly activity reports, detailed technical reports from each customer site visit, and weekly expense reports
  • Provide feedback to engineering for technical problem solving
  • Promote parts, kits, and service for all AMF installed equipment

Knowledge, skills, and abilities should include, but are not limited to:

  • Three (3) years field service experience in food/beverage/ bakery or packaging industry
  • Five (5) years electrical and mechanical experience in a high-speed bakery or other automated process equipment environment
  • 75% travel required in North America and international
  • Operating understanding of various speed drives, sensors, conveyors, PLCs, OIT’s, etc.
  • Background in Rockwell Product line SLC-500, Panel View Logix 5000, Panel View Plus, and associated communication software
  • Programming capabilities are required
  • Ability to understand the programmable logic control process and make changes as directed
  • Proficiency and troubleshooting ability in power transmission parts (bearings, motors, reducers, belts, pulleys), pneumatics (air cylinders, valves), hydraulics, and electrical circuits
  • Basic machine shop and fabricating skills to make modifications to parts in the field, cut & drill various materials, dismantle, repair, and re-assemble mechanical devices
  • Proper written and verbal communication skills to interact professionally with engineering, sales force, and customers

Working conditions:

  • Extensive travel weekly
  • In general, trips will average 5 to 6 days; however, some installations may require technicians to be away for 2 to 3 weeks at a time
  • Every effort is made to allow technicians to come home for a short break if installations go beyond two weeks. However, distance and practicality of travel may impact this joint decision
  • Typical days at customer sites will last from 8 to 12 hours with occasional 24 hours’ day/ night shift patterns
  • Commercial wholesale bakeries can be loud, hot, and stressful at times
  • Personal tools and diagnostic equipment required

How To Apply:

Please send your resume and motivation letter to recruiting@amfbakery.com

Bakeries around the world partner with AMF Bakery Systems for best-in-class unit equipment and complete system solutions. From mixer to marketplace, our solutions enhance operations, products, and bakery successes. With a global reach and local presence, AMF is the only truly global partner to provide complete system solutions that help bakeries grow. AMF Bakery Systems is a proud member of the Markel Food Group.