Emergency Support
24/7 Emergency Support for Your Bakery
If you are experiencing an emergency, please call your regional emergency support number. Emails and form submissions are not treated as emergencies and will be processed the following business day.
24/7 Global Support for Emergencies
North America
China
Greater Asia, Australia & New Zealand
Europe, Middle east, Africa
Latin America
What’s Considered an Emergency?
- If your machine is non-operational, meaning you cannot produce products.
- If you have a safety issue that needs to be resolved by AMF and it is preventing you from operating your equipment.
Ways to Request Non-Emergency Technical Support for Your Bakery
Via Phone
When you utilize one of our five regional numbers, AMF’s Customer Care Reps are your first responders to capture your concerns and route them to the appropriate AMF teammates for resolution. We offer a 24-hour turnaround time during working hours.
North America
china
greater asia, AUS, NZ
europe, middle east, africa
latin america
Via Email – Support@amfbakery.com
You can request support via email and expect a 24-hour response time during working hours by contacting support@amfbakery.com or by emailing your Customer Care Representative directly. This method of contacting support is for non-emergencies only.
Via the My AMF App
With the MyAMF app on your phone, you request AMF support all from the palm of your hand. From the bottom menu, click CARE and navigate to Request Support to submit a ticket or Questions? to locate click-to-call numbers for your regional customer care team. Tickets submitted through the mobile app are for non-emergencies and will be responded to within 24 hours of submission during the work week.
Be Proactive with a Service Plan
The best way to avoid a bakery emergency is to engage in a service plan. Service plans include preventative maintenance hours which mitigate the likelihood of a shutdown, offer training for your teams, and help to provide equipment optimization. Discover all the value-added features of our Service Programs.
Ways to Receive Support
As your baking partner of choice, we are committed to providing you with a best-in-class customer care experience from project inception through bakery maintenance while delivering value at every touchpoint. Whether you need remote assistance or on-site support and training, our team is here to help.
Training
Schedule virtual or in-person training for your operations and maintenance teams with our field service technicians. We’ll guide your bakery teams through proper equipment maintenance, operation, sanitation, and safety procedures. Additionally, the AMFMethod™ Documentation Tool offers easy online access to manuals, equipment documentation, and high-level training that help you maximize your bakery’s performance and productivity.
Remote into Your Machine
Provide permission for AMF’s remote connection so we can quickly access your machines and provide real-time support when needed.
Mobile Connect
Our field service team can provide remote, real-time guidance via phone, FaceTime, WhatsApp, or WeChat.
On-Site Support
With experienced service teammates worldwide, our service technicians are poised to offer responsive technical assistance on-site at your bakery.
