Q: Does AMF offer preventative maintenance plans?
A: Absolutely! At AMF, we recognize the critical importance of keeping your bakery equipment in top condition. Our Customer Care team offers a comprehensive range of…
Q: How quickly can I expect a response from AMF’s customer care team?
A: It’s important for bakery partners to follow the proper protocol for contacting AMF Bakery Systems for emergency and non-emergency support to ensure a rapid response,…
Q: In which regions or countries does AMF operate?
A: AMF operates on a global scale, serving bakeries in various regions and countries around the world. Our presence spans: North America: With a strong foothold…
Q: How can I reach the AMF customer care team for immediate assistance?
A: To reach our customer care team for assistance, customers have several convenient options: Phone Support: We have dedicated regional phone lines to cater to your…
Q: What does the process look like to order spare and replacement parts?
A: To order spare and replacement parts, call your designated Customer Care Rep. Alternatively, you can call our dedicated parts and service numbers; we have one…
Q: Who should I call when I have a technical emergency and need support?
A: If you have a technical emergency and need support, call your regional number. These Customer Care hotlines are available to receive calls 24/7, and the…
Q: How can I upgrade my bakery equipment with AMF?
A: AMF Customer Care conducts on-site performance evaluations of your AMF equipment through our Repair and Modernization offerings. Our team will analyze your bakery’s processes and prepare…
Q: Where can I find my Recommended Spare Parts List?
A: Your Recommended Spare Parts List (RSPL) is available in your AMFMethod account. If you don’t see your RSPL in AMFMethod or are having trouble accessing…
Q: Why can’t I see all of my equipment in AMFMethod?
A: If you're unable to see all of your equipment in AMFMethod, it's because we initially loaded only post-2016 data into the system. Equipment and related…
Q: Who should I call about spare parts needs and quotes?
A: Call your designated Customer Care Rep to request spare parts and quotes. Alternatively, you can call our dedicated parts and service numbers; we have one…