International Shipping Coordinator
Open Position
Location: Richmond, Virginia
AMF Bakery Systems offers best-in-class system solutions for industrial bakeries across the globe. We prioritize sustainability and have developed the first-ever industrial hydrogen oven to help our clients reduce food and energy waste daily. Our Richmond location in Virginia provides a dynamic work environment and a chance to join our team as an International Shipping Coordinator.
The Coordinator will be responsible for all shipping transactions associated with AMF machines and parts from the United States to our bakery customers and AMF affiliates worldwide. The ideal candidate will have prior import/export documentation experience, excellent organizational skills, strong communication skills, a proactive customer service mindset, and excellent problem-solving skills. If this describes you and your ideal role, we want to meet you. You will be an instrumental member of our growing team.
Duties Include:
- Performs a wide variety of duties related to handling imports and exports and other foreign transactions
- Controls and evaluates international transportation for raw and finished inventory and ensures proper classification and regulations are followed
- Assists in establishing the company’s process parameters and capabilities and assembles information for management
- Files the documents required for exports/imports promptly
- Handles technical details relating to domestic and international transportation, such as customs regulations and any necessary documentation
- Ensures proper classification of materials to the Harmonized Tariff Schedule of the United States (HTSUS code)
- Responsible for ISF filings, posting shipments, required export/import documents, and updating and distributing in-transit reports
- Verifies & approves both international and domestic logistics invoices and handles any issues and disputes
- Prepares freight quotes for various departments, including sales, purchasing, and shipping
- Follows instructions and implements policies and other duties as determined by management and in compliance with our Purchasing, Accounting, Shipping, and Sales/Parts departments
- Uses IT systems to manage delivery times and transport costs and uses the data to evaluate and plan improvements. This includes tracking orders, improving customer service using IT data for on-time delivery, and import customization if needed
- Communicates with domestic and international partners such as freight forwarders, brokers, or truck lines to procure essential information to route air, freight, rail, or ocean shipments
- Addresses any problems or complaints that may arise quickly and amicably
- Strong customer service skills, creating and maintaining long-term relationships, providing shipment status and cost, coordinating shipments between the customer and their vendor, corresponding directly with the customer, and resolving customer issues
- Maintain the wood receipt and usage log; documentation to support the contract for wood packaging material (ISPM15); communicate and respond to auditors
- Support warehouse and other teams as needed
What You Need To Succeed:
- Three years of experience in various shipping processes (international & domestic)
- Office 360 computer proficiency
- Excellent verbal and written communication skills
- Customs/tariff: 3 years required
- Excellent customer service skills
- Great organizational skills (ability to prioritize and handle multiple priorities at the same time)
- Strong problem-solving skills
- Ability to work in a fast-paced environment
Benefits:
We offer a competitive salary, benefits, paid time off, ancillary benefits, and a robust 401k Profit Sharing plan!